How personal information is handled

Last updated: 17th September 2026

This policy explains how we collect and use personal information when you visit our website, place an order, contact us or use our support services.

1. Who we are

The operator of this website is responsible for the personal information described in this policy. For privacy questions or requests, email peptrionlabs@gmail.com.

2. Information we collect

We may collect identity and contact details; order, delivery and payment-status information; messages you send to support; technical and usage information; and fraud-prevention information needed to protect our website, checkout and customers. We do not receive or store full payment-card numbers.

3. Why we use your information

We use personal information to process and deliver orders, provide support, maintain required records, protect the website and customers from fraud, and, where you consent, understand site performance or measure advertising.

4. Who receives your information

We share information only where necessary with providers that help operate the website and fulfil orders, including payment providers, hosting and security providers, communications providers, delivery partners, and analytics or advertising providers where you accept non-essential cookies. We do not sell personal information.

5. Cookies and similar technology

We use strictly necessary technology to operate the website, cart, security and checkout. Non-essential analytics and advertising technology is used only where required consent has been provided. You can manage preferences through cookie controls.

6. International transfers

Some providers may process information outside the United Kingdom. Where required, appropriate safeguards are used for restricted transfers under applicable data-protection law.

7. Retention

We retain order, payment and accounting records for as long as required by law; support enquiries for a reasonable period after resolution; marketing preferences until you opt out; and cookie information for the period described in cookie controls.

8. Your rights

Subject to applicable law, you may request access, correction, erasure, restriction or a copy of personal information, object to processing based on legitimate interests, or withdraw consent. Email peptrionlabs@gmail.com. You may also complain to the Information Commissioner's Office.

9. Security and changes

We use appropriate technical and organisational measures to protect personal information and may update this policy as our practices or legal obligations change.